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FAQs

WHAT?

Q: What is recycLA?

A: RecycLA is a new public/private partnership that establishes a solid resources (waste and recycling) collection program for all commercial, industrial, and large multifamily customers in the City of Los Angeles.

RecycLA consists of 11 exclusive service zones. Each zone will be serviced by one solid resources collection company also known as a recycLA service provider. The service providers will provide efficient collection and processing of solid resources to all commercial, industrial, and large multifamily customers located inside the City of Los Angeles, including:
  • Retail establishments
  • Manufacturing establishments
  • Industrial facilities
  • Multi-family dwellings (apartments), that are not serviced by LASAN.

RecycLA does not apply to customers currently receiving waste and recycling services from LASAN.

WHO?

Q. Who will be served under recycLA?

A. RecycLA serves commercial and industrial businesses, as well as large multifamily buildings. Some examples include:
  • Entertainment venues;
  • Healthcare facilities;
  • Hotels and motels;
  • Manufacturing facilities;
  • Retail stores;
  • Transportation services;
  • Wholesale operations; and
  • Other business and institutional locations.


Q: Does recycLA apply to everyone who works or lives in the city?

A: RecycLA services will be provided to commercial and industrial businesses, as well as large multifamily buildings located inside the City of Los Angeles, including:
  • Retail establishments
  • Manufacturing establishments
  • Industrial facilities
  • Multi-family dwellings (apartments), that are not serviced by LASAN.

RecycLA does not include customers currently receiving waste and recycling services from LASAN.


Q. Who can I call to get more information on recycLA?

A. Please contact the LA Sanitation Customer Care Center at 1-800-773-2489, which is staffed 24 hours/7 days a week. You can also visit: recycla.com.

WHERE?

Q. Will recycLA provide the same services for the entire city?

A. Yes. RecycLA will offer a list of standard services designed to best fit the overall needs of business and large multifamily customers. Many of these services have not previously been provided to these customers, such as blue bins for recycling, new trash bins, the regular maintenance and replacement of bins, graffiti removal, clean new state-of-the-art waste collection vehicles, and organics recycling.


Q: Which solid resources hauling companies were selected for the commercial recycLA system and what Zones do they serve?

A: The following seven (7) recycLA service providers were awarded contracts (listed (alphabetically)

recycLA Service ProviderrecycLA Zones
Athens ServicesWest L.A., North Central, and Harbor
CALMET Services Inc.East Downtown
NASA Disposal Services Inc.Downtown
RepublicNorthest Valley and South LA
Universal Waste Systems Inc.Northeast
WARE DisposalSoutheast
Waste ManagementWest Valley and Southeast LA

WHEN?

Q: When will recycLA take effect?

A: The roll-out of RecycLA begins on July 1, 2017. LASAN has worked with the new service providers to prepare a detailed “roll-out/customer transition phase” schedule for the transition of customers into recycLA. RecycLA Zones have been broken down into smaller Transition Areas. Based on each Transition Area, the recycLA service providers will contact customers, conduct on-site assessments for each customer to determine the level of service needed, deliver bins, and then, begin service.

The recycLA service providers will also provide customers with a Welcome Packet containing written information about services, rates, and training. Based on a commercial customer’s service location address, a customer will know what zone/transition area they belong to, which month they will be contacted by their service provider for an on-site assessment, and when their service provider will begin service.

See Customer Transition Schedule/Map below:


Q. What is the term of the recycLA agreement?

A. The initial term of the recycLA agreement will be 10 years, with two additional five-year extensions at the City’s sole option.

HOW?

Q. How does recycLA work?

A. The City has selected a single recycLA waste hauler as the primary operator within each of the exclusive 11 service zones. RecycLA allows the City to engage selected waste haulers through a recycLA agreement by which they will be held accountable for a set of environmental, community, customer service, and rate standards. Under these recycLA agreements, recycLA waste hauler requirements will include:
  • Clean fuel low emission vehicles;
  • Efficient truck routing;
  • Enhanced recycling opportunities;
  • Improved accountability and customer service;
  • Transparent and predictable rates;
  • Reporting requirements; and
  • Other environmental protections.


Q. How were recycLA service providers selected?

A. Proposers were selected through a competitive and open bidding process. Service provider proposals were extensively reviewed and evaluated based on their demonstrated ability to achieve the City’s goals of quality customer service, waste reduction, recycling, and diversion from landfills, less truck traffic and road impacts, clean air, and transparent rates. The criteria for selecting the best qualified service provider included:
  • Environmental record;
  • Experience;
  • Financial resources;
  • Price;
  • Procurement and contract or agreement disputes;
  • References;
  • Work plan; and
  • Viable ability to achieve the City’s goals.


Q: I am a new business/new apartment building with 5 units or more, can I select any permitted hauler?

A: No. You must use the recycLA service provider for the area you are located. This will aid in the smooth transition into recycLA. Commercial customers must contact LA Sanitation’s Customer Care Center at 1-800-773-2489 to find out who their assigned recycLA service provider is in order to set up a new service account.


Q. How do I arrange for new recycLA collection services?

A. Commercial customers should first contact the LA Sanitation Customer Care Center at 1-800-773-2489 to learn who will be their assigned recycLA service provider. New services set-up steps include:
  • Upon contacting the LA Sanitation Customer Care Center your recycLA service provider, for your service zone, will contact you to arrange for a site visit/waste assessment.
  • Your service provider will perform a waste assessment and to assign the correct size of each Black (trash), Blue (recycling), and Green (organics) Bin to your specific needs and to help you recycle as much material as possible.
  • A specific service agreement will be created for your approval.
  • You will be billed monthly.
  • Rates for basic and special services will not be higher than what is listed in the contract for each service zone.
  • All costs will be transparent and predictable, allowing customers to be certain they are getting what they pay for.


Q: I will be generating construction and demolition (C&D) waste or debris from construction and remodeling projects. Will I have to use the hauler that services my recycLA zone, or can I use anyone I want?

A: No, recycLA does not apply to C&D waste generated by a construction or remodeling project. The owner or contractor must utilize a construction and demolition waste hauler that is permitted to operate in the City of Los Angeles.


Q: If I want to change my current hauler now, can I select any permitted hauler.

A: No. Affected customers will be transitioned into the recycLA system, scheduled to begin on July 1, 2017. Commercial customers should contact the LA Sanitation Customer Care Center at 1-800-773-2489 to learn which service provider will be assigned to them.


Q: A hauler stating they are our a new recycLA Service Provider has contacted me; do I need to change service now? Can my current hauler continue to provide service until I am transitioned into the recycLA System?

A: Existing permitted non-recycLA haulers can continue to service their existing commercial customers until August 1, 2017. Your new service provider will provide service, at your current level of service, until you are fully transitioned into the new system, in accordance with the City approved Customer Transition Schedule. However, you can begin service now with your new recycLA service provider to ensure a smooth transition into recycLA beginning July 1, 2017.


Q: Do I have to choose from one of the selected recycLA service providers, or can I stay with my current trash company?

A: RecycLA requires that the recycLA service providers selected for each zone provide all refuse and recycling services to all businesses located within that zone. You can stay with your current hauler only if that hauler is the recycLA service provider that was selected for your service area.


Q: How do I know which commercial zone my business is located in?

A: Commercial customers can contact the LA Sanitation Customer Care Center at 1-800-773-2489 to learn who is their assigned recycLA service provider. You can also visit recycla.com.


Q. How will the City ensure recycLA customers receive quality services from their recycLA waste hauler?

A. LA Sanitation will monitor compliance with the service standards prescribed by the recycLA agreement and will ensure that all customers receive quality service. RecycLA service providers that fail to meet the standards may be fined, and in the worst case scenario, have their recycLA agreement terminated by the City.

RECYCLA BENEFITS

Q: What are the benefits of recycLA?

A: Benefits to the program’s customers:
  • Universal access to recycling services
  • Availability of organics collection and recycling services
  • Standardized, predictable rates
  • Compliance with environmental mandates
  • Accountability and high quality of service
  • Annual bin cleaning
  • Graffiti removal for containers


Benefits to all Angelenos:

  • Universal recycling throughout Los Angeles
  • Reduced dependence upon landfills
  • Cleaner air as a result of reduced generation of methane and other greenhouse gases (GHGs) from landfills
  • Enhanced quality of life, thanks to quieter clean fuel burning trucks, and because of more efficient collection routes, fewer trucks congesting and deteriorating city streets)
  • Improved health and safety for solid resources workers


Q. How will recycLA improve air quality?

A. Under the current waste collection system, there may be multiple private waste haulers servicing neighboring businesses or multifamily complexes throughout the City. Under recycLA, each of the exclusive 11 service zones is managed by a single service provider that will handle all business and large multifamily customers in that zone. The transition will streamline the collection process and make waste collection more efficient, because each collection zone will have trucks from only one recycLA service provider. This makes truck routes more efficient and reduces the number of vehicles on city streets. The program also requires newer, clean fuel vehicles to reduce toxic air emissions.

LANDLORDS

Q: I am a new apartment building, can I select any permitted hauler?

A: No, contact the LA Sanitation Customer Care Center to find who will service your account.


Q: I own or manage an apartment building that is currently serviced by a private waste hauler; can I move to City service?

A: No, by City ordinance your business is covered under the new recycLA System.


Q: The Multifamily Residence I own/manage is already enrolled in the City’s Multifamily Residential Recycling Program. Will the City’s private contracted haulers continue to service my property?

A: The appropriate recycLA service provider will assume collection of blue bins from properties that are already enrolled in the Multifamily Residential Recycling Program (MFRP). When recycLA becomes effective on July 1, 2017, all recycLA service providers will continue to provide the same recycling service to these properties. recycLA service providers will continue to utilize the 96-gallon blue bins that are already in place, as necessary. recycLA service providers will conduct site assessments at these properties to work with the multifamily property to determine the number of refuse and recycling bins that is needed, and how often they should be emptied.


Q: Can I raise my tenant’s rent for failing to recycle?

A: RecycLA has no jurisdiction over tenant agreements. If you own rental property in the City of Los Angeles, it may be subject to the city’s Rent Stabilization Ordinance (RSO). Property owners/ property managers may be able raise rents as allowed under the Los Angeles Municipal Code and/or other applicable regulations.

Property owners/ property managers can encourage their tenants to recycle by distributing how-to literature, posting how-to signs, and providing training and progress regular updates. The recycLA service providers will also provide signage for collection bins. Property owners/property managers may wish to mandate tenant recycling through rental/lease contract clauses.

For general housing-related questions or Tenants, and Property Managers and Owners concerns, constituents may contact the Housing and Community Investment Department (HCID). The phone number to call is 1-866-557-7368. The website is HCIDLA.LACITY.ORG.


Q: I own/manage a large commercial building with multiple tenants. Are the tenants responsible for managing/recycling their own waste?

A: All commercial entities are required to have solid resources (refuse or trash) collection services. Per City ordinance (Ord. No. 182986, Eff. 5/28/14), owners of commercial establishments and multifamily dwellings or the generator of solid waste at such premises or the agent of the owner or generator shall subscribe to and pay for collection services. How those services are provided for, vary on the agreements between the property owner or manager and the tenant.

The property owners/property managers of some commercial properties -such as stand-alone buildings - may require their lessees to make their own arrangements for refuse service. Property owners or property managers may wish to advise such lessees about the recycLA system and the lessees’ contractual responsibilities with the property owner/property manager.


Q: As the property owner/manager, what can I do if my tenants refuse to recycle and I receive a fine because of this?

A: The City will not levy fines on businesses based on the level of recycling. Property owners/ property managers can encourage their tenants to recycle by distributing how-to literature, posting how-to signs, and providing training and progress updates on a regular basis. The recycLA service providers will also provide signage for collection bins. Property owners/property managers may wish to mandate tenant recycling through rental/lease contract clauses.

TENANTS

Q: I’m a tenant. If the cost of waste collection goes up as a result of the recycLA system, will my rent be increased?

A: The City does not have authority over tenant agreements. You will need to contact your property owner/property manager for additional information.

For general housing-related questions or Tenants, and Property Managers and Owners concerns, constituents may contact the Housing and Community Investment Department (HCID). The phone number to call is 1-866-557-7368. The website is HCIDLA.LACITY.ORG.

BUSINESS OWNERS

Q: I operate a medical facility and have a contract with a company that collects medical/special waste generated by my business. Can I continue with this company or do I have to switch to the recycLA Service Provider that services my zone?

A: The recycLA program does NOT apply to the collection of the specialty materials listed below, such as medical waste. These specialty materials may be collected by another (non-recycLA) hauler* that is permitted to operate within Los Angeles:
  • Medical waste
  • Hazardous waste
  • Electronic Waste
  • Radioactive Waste
  • Pharmaceutical Waste
  • Construction and Demolition Debris (C&D)
  • Source separated materials which are then sold to a collector of recyclable materials
  • Donated source separated recyclable materials
  • Other specialty wastes as designated by the City as Exempt Materials such as biosolids; fats, oils, grease (FOG), universal waste, etc.
*These special wastes may be collected and taken to a licensed disposal or recycling facility by the owner or occupant of the premises, or their agent, at the owner’s or occupant’s expense, in accordance with City policy and Municipal Code requirements.

SERVICE RATES AND COSTS

Q: Are my rates going to increase? In addition, why are my rates going to increase under the new recycLA System?

A: While rates may increase under the new recycLA system, the new system will provide many more benefits to customers than the old system. The new system has established rates that are codified in the recycLA agreements and will change predictably. That is currently not the case. Further, rates will be equitable and based on your usage of the trash bins. The more you recycle, the less trash you will generate, and the smaller trash bin you will pay for.

Under the new recycLA system, basic service includes:
  • Both a solid waste and a blue bin for recycling, and availability of organics recycling.
  • Customers will now receive the highest quality level of customer service.
  • LA Sanitation will monitor compliance of the recycLA contracts.
  • If the service providers fail to meet the standards, the City can assess liquidated damages
  • Additional benefits include but are not limited to annual bin cleaning and graffiti removal for containers.
  • recycLA service providers will also be held accountable by contract for environmental, community, worker health & safety, customer service, and rate standards.
  • Customers rates are minimized as their blue recycling is maximized, and their solid waste service is reduced.


Q: How many containers will I be assigned and will there be extra cost if I request additional containers?

A: During the rollout phase of recycLA, your recycLA service provider will conduct a site assessment and work with you to determine the type, size, and number of containers that are needed, based on the amount (quantity) and types of solid resources that you generate. The cost of service is based upon the bin number and sizes, as well as the frequency of service.


Q: Will there be additional costs for disposal of bulky items?

A: The City will continue to collect bulky items from all residential properties. A non-residential commercial customer can request bulky item collection at a fixed fee of $30 per item. All bulky items request should be made by contacting the Customer Care Center at 1-800--773-2489.


Q: How will the recycLA system affect the amount I currently pay for waste collection?

A: The City has approved a maximum rate structure for the services that will be offered by the recycLA service provider. This rate structure includes a wide variety of services to meet the needs of businesses. The new basic level of service will include both a black refuse bin and blue recycling bin. The recycLA service providers will contact all customers in their zones, conduct site assessments for each customer and work with each customer to determine the level of service needed (that is, the number, size and type of bins.) Each customer will be provided with a Rate Card that lists the rates for different numbers and types of bins, and for different service frequencies (how often your bins are serviced or emptied). The more you recycle and generate less trash, the lower your costs. Through maximizing the use of blue bins customers can minimize their cost by decreasing their black bin size, number of black bins, or frequency of collection.


Q: How many times per week will my containers be serviced; will there be an extra cost for additional service and if so, how much?

A: Your containers will be serviced as often as necessary to meet your needs. During the rollout phase of recycLA, your recycLA service provider will conduct a site assessment and work with you to determine the type, size, and number of containers that are needed, based on the amount (quantity) and types of solid resources that you generate. The cost of service is based upon the bin number and sizes, as well as the frequency of service.

CONTAINER QUESTIONS

Q: Do I have to allow the recycLA Service Provider’s collection truck and its employee onto my property to service my containers?

A: All containers shall be placed in locations that are safely accessible to the recycLA Service Provider and its authorized representatives. The containers should allow easy access and convenient use by you, the recycLA Service Provider customer, and your tenants, if any.


Q: Will I be able to choose the size of the containers that will be issued to me?

A: During the rollout phase of recycLA, your recycLA service provider will conduct a site assessment and work with you to determine the type, size, and number of containers that are needed, based on the amount (quantity) and types of solid resources that you generate. The cost of service is based upon the bin number and sizes, as well as the frequency of service.


Q: What if the containers issued to me are too small for waste I generate?

A: After your recycLA service has been established, if you determine that the bins you have received are not large enough, or are not serviced frequently enough, to accommodate the amount of solid waste materials you generate, you can have your service level adjusted.


Q: How many different types of containers will be issued to me?

A: All customers receiving regular collection service, non-compactor service, will receive a solid waste container (black bin) and a blue recycling container for commingled recyclable materials. Customers that generate food or green waste (organic waste) may also elect for an additional green bin, at an additional cost.


Q: What if I don’t have enough room to accommodate the number of containers that will be issued to me?

A: Generally, if there is limited space for containers, you may receive smaller containers, or the containers may need to be serviced more often.


Q: Can I put my business address on my containers so that I know that they are mine?

A: The recycLA service provider will provide guidelines for this.


Q: What will happen to the containers I currently have?

A: The City will work with all service providers to ensure a smooth transition. During the customer transition phase of recycLA, your existing hauler will remove its containers and your recycLA service provider will provide new containers.


Q: Are the bins just for use by the owner and or manager, or will the tenants have to get their own bins?

A: In accordance with Los Angeles Municipal Code SEC. 66.17.1., all businesses must have sufficient solid waste service. Every business is responsible for providing proof of adequate service. How those services are provided, vary on the agreements between the property owner or manager and the tenant.


Q: What if another business decides to use my containers because their containers are full or because they do not have waste collection service?

A: Per City ordinance, (Ord. No. 182986, Eff. 5/28/14) all commercial customers are required to have solid resources (refuse/trash) collection services. Businesses that use bins that are provided to another business should be reported to the City. By July 1, 2017 or sooner, under the recycLA System, you may call the LA Sanitation Customer Care Center at 1-800-773-2489 for service requests pertaining to recycLA Truck Complaints, recycLA Operations Complaints, and Improper Use of Bins/Containers.

RECYCLING

Q: What happens if I don’t recycle?

A: The basic service under the recycLA system includes both a solid waste and a recycling bin. There is not a service option for solid waste only. The City encourages all customers to recycle to the greatest extent possible. Recycling is actually mandatory under city and state codes. It is also important to note that your rate can be minimized as your recycling is maximized.


Q: The hauler for my zone said it will pull reusable and recyclable materials out of my trash. Is that even possible?

A: The black bins are designed for trash. The recycLA system is designed so that recyclables are collected through the blue bin. It is possible to retrieve (process) reusable/recyclable items from black bin materials, but to help keep workers safe, this processing has to be mostly automated and as a last resort option.


Q: How will I know what can be recycled and what cannot?

A: Your customer welcome package will include information about the types of materials that can (and cannot) be recycled; training will also be provided,and each bin will have that information printed on and near it.

ORGANIC WASTE RECYCLING

Q: What types of “organic” materials will be collected and recycled?

A: Organics materials include but are not limited to the following:
  • Food scraps
  • Food soiled boxes and paper
  • Grass, Leaves, Tree branches
  • Wood (clean and free of any paint, nails, or treatment)


Q. How will the program help develop the infrastructure needed to recycle organic waste such as food?

A. The agreements presented for consideration include more than $200 million to construct and/or expand infrastructure to recycle, compost and manage organics, and other Blue and Green Bin materials.


Q. Promoting food rescue and reuse of materials sounds great. However, how will you know that’s really happening? I don’t want my donated food to be thrown away.

A: The recycLA service providers must contract with food rescue and materials reuse organizations. The City has the right to review all recycLA records, including these contracts. The City will also receive food rescue and materials reuse tonnage reports and has the right to verify all information.

COMPLAINTS

Q: My current hauler just stopped service; can I select any permitted hauler?

A: No. You must utilize the recycLA service provider for the area you are located. This will aid in the smooth transition into the recycLA system. Commercial customers need to report abandoned accounts to the LA Sanitation Customer Care Center at 1-800-773-2489. Upon calling the Customer Care Center, a Service Request will be created and sent to the commercial customer’s assigned recycLA service provider for further handling.


Q: Who should I contact if I am having a problem with the recycLA service provider servicing my zone?

A: Contact the LA Sanitation Customer Care Center at 1-800-773-2489 for service requests pertaining to recycLA Truck Complaints, recycLA Operations Complaints, and Improper Use of Bins/Containers.

Each recycLA service provider’s contract with the City requires that it provide a specified level of service to its customers; the City will enforce these contract requirements.


Q: Who will be responsible for addressing illegal dumping in my zone?

A: The City will address illegal dumping. Customers can call either the City’s MyLA 311 (dial “311”) or the LA Sanitation Customer Care Center at 1-800-773-2489 to report illegal dumping.