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Barbara Romero - 250x250 for Dir Msg 

Welcome Barbara Romero, LA Sanitation & Environment's new Director and General Manager!Barbara Romero - 250x250 for Dir Msg

SERVICE REQUEST

We're here to help! LA Sanitation & Environment (LASAN) has a wide variety of services and it is our goal to help you with what you need as quickly and efficiently as possible. Click on the link below to start your service request or call us directly at 1-800-773-2489. We're available by phone 24 hours a day, 7 days a week! You can also create a service request using the MyLA311 app, available free in Google Play and the App Store.

Popular Service Requests

BIN COLLECTION SERVICE DELAYS


Due to temporary staffing shortages with regards to the Omicron surge, we are currently experiencing minor collection delays. We are implementing our contingency plan to make sure the refuse (black) bins are picked up according to normal schedule. However, service delays may occur with the other commodities, particularly the recycling bin (blue bin) collections.

Our available drivers have committed to working additional hours to complete bin collections within a day or two of normal collection. Please leave your uncollected bins out and accessible for collection during these delays.

Our team has created an interactive map on our website so residents can see all routes missed and even search for their address to see if there is a delay. This feature will allow our team to make timely and daily updates with information regarding the impacted collection routes. In addition, we will be publishing multiple messages via social media (@lacitysan) to inform residents/customers about the service delays.

We sincerely apologize for this inconvenience and appreciate your patience with us. If you have any questions or concerns, please call our 24-hour Customer Care Center at 1-800-773-2489.
 
Use our interactive map for daily updates on impacted routes. The map is updated daily around noon.
 
Here is the Map Link or click on image below!

 Bin collection truck





 

WHAT GOES IN EACH BIN?

The standard container allotment for single-family dwellings and each unit of a duplex based on the SRF is one 60-gallon black container for refuse; one 90-gallon green container for yard trimmings; one 90 gallon blue container for recyclables. The standard allowance for multi-family dwellings is one 60-gallon black container per dwelling unit for refuse; one 90 gallon green container for yard trimmings for the lot; one 90-gallon blue container for recyclables for every four units.  Some households have brown bins, by request, for horse manure. By placing material in the proper bins, you can prevent contamination that occurs when non-recyclable items are discarded in the BLUE bin and when anything other than yard trimmings are placed in the GREEN bin. Non-recyclable items such as paper or boxes with grease or food residue, treated wood and wood-products, cloth/fabric, and fats/oils/grease in sealed containers belong in your BLACK bin. Hazardous waste and e-waste may be taken to S.A.F.E. Centers. If you have questions, need to request a new bin, or have items that are too large for your bins, please call our Customer Care Center at 1-800-773-2489.

UPCOMING EVENTS

Saturday, May 28
9:00AM - 11:00AM
Lopez Canyon Environmental CenterView Map
Saturday, June 04
9:00AM - 11:00AM
Gaffey Nature Center - San PedroView Map
Saturday, June 11
8:00AM - 4:30PM
5 locations around the City - see linkView Map

LA Sanitation Blog

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