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Customers that qualify for the Low Income Discount Program, will have their Sewer Service Charge (SSC) reduced per Ord. No. 171,531. The SSC reduction is 31% of the first 18 hcf of a 2-month DWP bill or 31% of the first 9 hcf of a 1-month bill.

The Los Angeles Department of Water and Power (LADWP) offers a residential Low Income Discount Program (LIDP) rate for customers within qualifying income levels. This rate reduces the cost of electricity, water, and sewer services for the participants’ permanent, primary residence. Download, print & submit this: Low Income Discount Information, Application and Instructions.  If you have questions on the Low Income Discount Rate, please call the LADWP Customer Contact Center at: 1 800 342-5397 (Hearing/Speech Impaired Customers: 1 800 735-2922).

Customers that qualify for the Lifeline program may have their Solid Resources Fee (SRF) reduced per Ord. No. 181,410.  Lifeline SRF customers currently pay $25.42, a 30% reduction from the full rate of $36.32 and must re-certify for the adustment every two years to determine if the discounted rate should continue. See the Sanitation recertification letter in English or Spanish.

Customers must apply for the Lifeline rate by getting a form from the Office of Finance titled "Utility User’s Tax Exemption for Seniors and Disabled". Fill in, sign and submit the completed application to the City Clerk at:

Office of Finance
Utility Tax Exemption Unit
PO Box 53233
Los Angeles, CA 90053-0233

Or email the form to

Please call the Office of Finance - Utility Tax Exemption Unit at 213 978-3050 (TTY 213 978-1532) or 818 756-8121 and then dial 978-3050.   Acrobat Reader (download) is required for the form above. Click to see more Office of Finance forms.

Specific questions about the Lifeline Rate must be directed to DWP at 1 800 342-5397.

If you believe you are being billed incorrectly, read the conditions, fill in & submit the online SRF Inquiry form. Click here to read the SRF Inquiry Letter.  

Open the following DWP page for detailed information or call DWP at 1 800 DIAL DWP (342-5397) about:

Energy Use Analysis
Life Support Device Discount
Low Income Discount Program - Info & Application
Payment Extensions
Physician Certified Allowance Discount
Project ANGEL (Assist Neighbors by Giving Energy for Living)
Save Money
Senior Citizen/Disability Lifeline Rate
Serving Our Seniors (SOS)
Third Party Notification
Other Agency Programs

CA Low-Income Home Energy Assistance Program (LIHEAP) at 1 866 675-6623.

Community Enhancement Services at 1 800 433-4327 for the service area.
       Click to see their links page.   Contact them about Energy Assistance

Los Angeles Housing Authority at 1 213 252-2500. See Utility Allowances and Public Housing

Los Angeles Housing Department at 1 866 557-RENT (7368).
       Handyworker and Home Secure. Programs that can help with Minor Home Repairs and Safety & Security Devices.

Southern California Edison at 1 800 655-4555. Click for Income-Qualified Programs or high bill helper info.
Call  2-1-1, (LA County INFO LINE)
- Information & Referral at 1 800 339-6993 about: 
Aid to Families with Dependent Children (AFDC)
Energy Crisis Intervention Program
Supplementary Security Income (SSI)
CalFresh (Food Stamps)
Women, Infants, Children (WIC)
If you witness any type of fraud, including CalFresh Trafficking, REPORT IT!
Report Fraud to Los Angeles County Welfare Fraud Prevention and Investigation:
Central Fraud Reporting Line: 800 349-9970    We Tip Hotline: 800 782-7463

You may also report CalFresh Trafficking to the USDA Office of Inspector General:
Call: 800 424-9121     or     E-Mail:
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  ssclid.htm           Modified: 9/20/12